Fresh Homemade Single Ingredient Quality Protein

No Preservatives - Lasts up to 4 weeks while refrigerated

Limited Product Guarantee: Fresh Turkey Jerky

1. Overview and Commitment

At CanineHealthCoach ("we," "our," or "us"), we take pride in crafting premium, high-quality turkey jerky. We want you to be completely satisfied with your purchase. Because our product is a perishable food item, this Limited Product Guarantee outlines our commitments and the specific conditions under which we offer replacements or refunds.

2. Scope of the Guarantee

This Limited Guarantee applies exclusively to Fresh Turkey Jerky products purchased directly from our official website caninehealthcoach.ca or an authorized retail partner. This guarantee covers:

Defects in Quality or Manufacturing: Spoiled product upon opening, foreign material contamination, or compromised vacuum/packaging seals that occurred prior to delivery.
Shipping Damage: Severe structural damage to packaging that compromised the safety or integrity of the jerky.

3. Guarantee Duration & Reporting Window

Due to the perishable and consumable nature of turkey jerky, any claims under this Limited Guarantee must be submitted within seven (7) calendar days of the delivery date (as tracked by the carrier) or purchase date (for in-store purchases).
Claims made after the 7-day window will not be eligible for review, replacement, or refund.

4. What is NOT Covered

This Limited Guarantee does not cover:

Taste preferences or personal dislike of flavor profiles, spice levels, or texture.
Improper storage or mishandling by the customer after delivery (e.g., leaving the package open in humid conditions, failure to follow storage instructions on the label).
Products purchased from unauthorized third-party resellers, liquidators, or secondary marketplaces (e.g., unauthorized eBay sellers).
Normal variations in product appearance or texture due to the natural characteristics of real turkey meat.

5. How to File a Claim

If you believe your product qualifies under this Limited Guarantee, please follow these steps:

Contact Us: Email our customer support team at caninehealthcoach@gmail.com within the 7-day reporting window.
Provide Details: Include your order number, proof of purchase, the product lot number/best-by date (found on the back of the package), and a description of the issue.
Submit Photos: Attach clear photographs of the product, the packaging, and the lot/expiration code.

6. Remedy

Upon verification and approval of a valid claim, CanineHealthCoach reserves the right to, at its sole discretion:

Provide a replacement package of equal value (including shipping), or
Issue a full or partial refund to the original method of payment.

7. Limitation of Liability

To the maximum extent permitted by applicable law, CanineHealthCoach’s liability under this Limited Guarantee is strictly limited to the purchase price of the product or the replacement of the defective product. We shall not be liable for any incidental, indirect, or consequential damages arising from the consumption or use of our products.