395+ Pet Sensitivities Tested

Limited Product Guarantee: Supplements & Sensitivity Tests

Overview

This Limited Guarantee is issued by CanineHealthCoach ("we," "our," or "us") to the original purchaser ("Customer") of our dietary supplements and/or sensitivity testing kits (collectively, the "Products") purchased directly from our official website or authorized channels.

Part A: Dietary Supplements Guarantee

1. Scope of Coverage

We guarantee that our dietary supplement products are manufactured in accordance with quality standards, properly sealed, and free from manufacturing defects or contamination at the time of delivery.

2. Guarantee Period & Return Window

Due to the consumable nature of supplements, claims or return requests for unopened products must be submitted within 15 days of the delivery date.
Opened or used supplements are generally non-refundable unless deemed defective upon arrival (e.g., damaged seal, compromised packaging, or foreign contamination).

3. Exclusions

This supplement guarantee does not cover:

Personal dislike of taste, smell, or texture.
Individual physiological reactions, perceived lack of efficacy, or results that vary by user. (Supplements affect individuals differently; we do not guarantee specific health outcomes or cures).
Improper storage by the customer (e.g., exposure to excessive heat, moisture, or direct sunlight contrary to label instructions).
Products purchased from unauthorized third-party sellers.

Part B: Sensitivity Testing Kits Guarantee

1. Scope of Coverage

We guarantee that our sensitivity testing kits (e.g., hair, saliva, or blood spot collection kits) will include all necessary components for sample collection and that laboratory analysis will be performed with professional diligence.

2. Guarantee Period & Activation Window

Test kits must be activated and samples must be mailed to the designated laboratory within 30 days of purchase. Kits expired or unreturned after this window may be voided without refund.
Refund requests for unused, unopened, and un-activated test kits must be made within 15 days of purchase. Once a kit has been activated, registered, or a sample has been processed by the lab, fees are strictly non-refundable.

3. Exclusions & Medical Disclaimer

Not a Medical Diagnosis: Sensitivity tests are designed for wellness, informational, and educational purposes only. They are not medical devices and do not diagnose medical conditions, allergies, or diseases. Always consult a licensed healthcare professional for medical advice or diagnostic testing.
Sample collection errors (e.g., providing insufficient hair/saliva/blood sample or failing to follow instructions) that require a re-test may incur a nominal processing or lab fee.

Part C: General Terms (Applies to All Products)

1. Remedy

Upon verification of a valid claim under this Limited Guarantee, we reserve the right, at our sole discretion, to:

Provide a replacement product or replacement test kit, or
Issue a full or partial refund to the original method of payment (minus shipping and handling fees, where applicable).

2. How to File a Claim

To initiate a return, replacement, or claim, the Customer must:

Contact our support team at caninehealthcoach@gmail.com within the applicable window.
Provide your order number, proof of purchase, and a detailed description of the issue (including photos of damaged supplement packaging or kit components, if applicable).
Follow all provided instructions for returning physical goods or resolving kit processing errors.

3. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability under this Limited Guarantee shall not exceed the actual purchase price paid by the Customer for the Product. We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or consumption of supplements or the interpretation of sensitivity test results.